Refund Policy#

Last updated: 28 May 2026

This Refund Policy applies to paid subscriptions for PlanDDay.

1. Eligibility#

We offer a 14-day refund window for the first payment of a new paid subscription (monthly or annual), counted from the date of charge.

To request a refund, contact: planddayapp@gmail.com and include:

• account email,
• date of charge,
• payment reference (if available).

2. Non-refundable cases#

Except where required by mandatory law, the following are generally non-refundable:

• renewals after the first paid period,
• partial month/year usage after the refund window expires,
• plan downgrades effective from next billing cycle,
• dissatisfaction with individual AI-generated responses, recommendations, or output quality,
• account suspension/termination due to Terms violations.

3. Cancellation vs refund#

• Cancellation stops future auto-renewal.
• Refund concerns already charged amounts and is evaluated under this policy and mandatory law.

Canceling a subscription does not automatically create a refund.

4. Processing time#

If approved, refunds are sent through the original payment method/provider. Bank/provider processing times can vary (typically several business days).

5. Billing errors and unauthorized charges#

If you believe you were charged in error (including duplicate or unauthorized charges), contact planddayapp@gmail.com promptly with relevant details.

We review billing-error reports separately from standard discretionary refund requests under this policy.

6. Consumer rights#

If you are a consumer in a jurisdiction with mandatory refund/withdrawal rights (for example EEA/UK), those rights are not limited by this policy.

7. Changes#

We may update this policy. Changes apply prospectively and do not retroactively reduce rights for charges already made.